Overview:
We are seeking a skilled Desktop Support Engineer to join our team and provide technical assistance to our users in resolving hardware and software issues. The ideal candidate will have a strong background in IT support, with expertise in diagnosing and troubleshooting desktop-related problems. This role will involve working closely with end-users to deliver exceptional technical support and ensure smooth operation of desktop systems within our organization.
Responsibilities:
- Provide timely and effective technical support to end-users via phone, email, or in person.
- Diagnose and resolve hardware and software issues related to desktop systems, printers, peripherals, and other IT equipment.
- Install, configure, and maintain desktop operating systems and software applications.
- Collaborate with other IT teams to escalate and resolve complex technical issues.
- Perform routine maintenance tasks such as system updates, patches, and antivirus software updates.
- Set up and configure new desktops, laptops, and mobile devices for users.
- Create and maintain documentation for troubleshooting procedures, system configurations, and user guides.
- Assist in managing IT assets, including inventory tracking and equipment disposal.
- Provide technical training and guidance to end-users as needed.
- Stay current with emerging technologies and best practices in desktop support.
Qualifications:
- Bachelor’s degree in Information Technology, Computer Science, or related field preferred.
- Proven experience in desktop support or a similar technical role.
- Strong knowledge of Windows and Mac operating systems.
- Proficiency in troubleshooting hardware, software, and network connectivity issues.
- Familiarity with Active Directory, Exchange, and other common enterprise IT systems.
- Excellent communication and interpersonal skills, with the ability to effectively interact with users at all levels of the organization.
- Ability to prioritize and manage multiple tasks in a fast-paced environment.
- Certifications such as CompTIA A+, Microsoft Certified Desktop Support Technician (MCDST), or similar credentials are a plus.
- Experience with remote desktop support tools and ticketing systems is preferred.
- Strong problem-solving skills and attention to detail.
To apply, please submit your resume along with a cover letter detailing your relevant experience and qualifications for the position. We thank all applicants for their interest, however, only those selected for an interview will be contacted.